Italy Toll Refund for Traffic Jams:
How to Claim Your Money Back
If you travel to Italy by car, you pay tolls on many motorways.
Long traffic jams occur regularly, especially on busy routes such as the Brenner motorway (A13/A22), towards Lake Garda, South Tyrol, the Adriatic Sea or Tuscany - especially due to construction sites.
Good news: Since 2026, motorists have been able to reclaim the Italian toll in the event of long construction site traffic jams.
This regulation also applies to tourists from Germany, Austria and Switzerland.
When Can You Claim a Toll Refund in Italy?
A toll refund in Italy is possible if:
- a planned construction site on the motorway (e.g. Brenner motorway)
- lanes are closed
- the travel time is significantly extended
- the delay was foreseeable
How Much Money Can You Get Back?
The amount of the toll refund in Italy depends on:
- the route
- the toll paidt
- the duration of the traffic jam
- the extent of the disability
In extreme cases, up to 100% refund is possible.
Minimum Delay: When Is a Refund Worth It?
Typical guideline values (not official, but practical):
- from 15 minutes of traffic jam → low refund
- from 30–60 minutes → relevant partial refund
- from more than 60 minutes → high refund
- several hours → almost full toll back
Reasons for no refunds
Not every traffic jam entitles you to repayment. Excluded are:
- Accidents
- Bad weather
- Natural events
- Exceptional traffic
The decisive factor is: plannable construction site = refundable
Step-by-Step: How to Claim Your Italy Toll Refund
1. Secure the toll receipt
No refunds without proof.
2. Document traffic jams
For better chances of success:
- Google Maps Screenshots
- Trip data
- Construction site photos
- Timings
3. Apply online
Required information:
- License plates
- Date
- Entry & exit
- Proof of payment (Telepass, debit or credit card, ...)
4. Receive payout
Reimbursement will be made to the account or means of payment.
Official Toll Refund Form
Most motorways are operated by Autostrade per l'Italia (ASPI).
Apply: Cashback for delays caused by work sites
Customer Service: Contact and information
Telepass Italy: Faster Refunds
The toll box Telepass makes it much easier to reclaim:
- Automatic trip data collection
- Accurate timekeeping
- Less proof required
Order TELEPASS tollbox online
Reduce waiting time when paying at the Italian toll stations and get on vacation faster! Simply order the TELEPASS toll box, fix it on the windshield and it's already done.
With the toll box you do not have to stop at the barrier, you can just drive through the toll station.
Simple monthly debit. Transparent accounting system.
Payment with PayPal or credit card.
Toll box Telepass Italy order online, save time & stress!
Tips for holidaymakers
Before the trip
- Check roadworks in Italy (e.g. ADAC route planner, Google Maps etc.)
- Check the traffic situation
During the trip
- Documenting traffic jams (photos))
- Saving receipts
After the trip
- Reclaim toll in Italy
- Submit your application quickly
FAQ: Italy Toll Refund for Traffic Jams
Can you get tolls back in Italy in case of traffic jams?
Yes – if the traffic jam was caused by construction sites.
Does this apply to non-Italian vehicles?
Yes, the regulation also applies to foreign vehicles.
Do I need a toll receipt?
Absolutely – without proof, hardly a chance.
Is the application worth it?
Yes, especially from 30 minutes of traffic jams.
Conclusion: Reclaim tolls in Italy in case of traffic jams is worthwhile
The toll refund in Italy in the event of construction site traffic jams is a real opportunity for non-Italian vehicle owners.
Anyone who documents their journey and submits the application can get back part or even all of the toll.
Italy toll - more information
Here you can find further information regarding toll roads in Italy and how to calculate and pay the motorway toll: